The Art of Over-Communicating

Each day, I learn something new from a client. I like to think that I am the one educating you, but more often than not, you end up educating me! This week's lesson came from Heather, who is admittedly, a bit OCD when it comes to her travel. Thanks to her needs, I have found myself OVER-communicating to ALL of my clients, and you love it! Before I would have shied away from all the extra methods of communication, I am finding you LOVE to be kept in the loop on just little behind-the-scenes actions that I am taking on your behalf. So thank you, OCD Heather, for helping me be a better agent for EVERYONE!  ºOº Karen